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Legal Documents

Click on the links below to download the documents. You will need Adobe Acrobat Reader to open these PDF files.

Document File Type Size
Document icon Nildram's Acceptable Use Policy from 26th August 2009 PDF 41.3KB
Document icon Nildram's Terms & Conditions from 25th September 2008 PDF 56.9KB
Document icon Nildram's Acceptable Use Policy prior to 26th August 2009 PDF 56.9KB
Document icon Nildram's Terms & Conditions prior to 25th September 2008 PDF 41.2KB
Document icon Nildram's Privacy Policy PDF 36KB
Document icon Nildram's Code of Practice PDF 40.2KB
Document icon Hardware Returns Policy PDF 22.8KB

We also hold an archive of legal documents.

Important notice:

Changes to our Acceptable Use Policy as of 26/08/09.
Please note: change to transfer allowance hours.
Changes to our T&C's and AUP.
Please see Terms & Conditions and Acceptable Use Policy relevant to the start of your contract period.
Changes to our code of practice as of 22/07/2009
Please note: update to our complaints resolution turnaround time.
Changes to our Privacy Policy as of 05/12/2007.
Please note: new section entitled 'Processing of information outside the EEA'.
Changes to our Acceptable Use Policy as of 01/11/2007.
Please note: A revision to the 'Voice-CPS' section.
Changes to our Broadband Terms and Conditions as of 25/07/2007.
Please note: A revision to the section entitled 'About Nildram'.