Dedicated To Our Customers
Dedicated to providing you with the best possible service, we are continually looking at ways to improve our service to you. Our continual programme of improvement ensures that Nildram remains one of the few ISP's renowned for its Customer Care.
Highlights of the past few months include:
- An element of the Customer Service team is now focused on the proactive management of customer payment issues - reducing the risk of service interruption to our customers
- The introduction of QueueBuster - enables Nildram to queue for you, rather than sitting in a queue.
- The overall reduction in call waiting times - we are now answering calls quicker than ever!
- If you choose to email you can also be assured of a speedy response - especially as our email response time has been slashed!
Watch this space for further improvements!
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