Sales Hotline
0845 026 0237

Customer Care
0871 230 9297

Classic Mail

Troubleshooting

I'm getting an authentication error

Check your username and password. If you are an ADSL user ensure you are using your e-mail login not your ADSL login e.g. @gotadsl.co.uk is not required.

Getting error saying POP3/SMTP server not recognized

Check your mail settings. Often an anti-virus program can change POP3 and SMTP server settings so ensure you are using pop3.nildram.co.uk and smtp.nildram.co.uk.

I'm receiving duplicate e-mails

Make sure you have not created the account twice in your e-mail client.

When trying to receive mail the server times out

Check your mailbox through the web mail system in Nildram's user area, you may have been sent a message that is too large to be downloaded. If this is the case, remove the message.

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