Classic Mail
Troubleshooting
I'm getting an authentication error
Check your username and password. If you are an ADSL user ensure you are using your e-mail login not your ADSL login e.g. @gotadsl.co.uk is not required.
Getting error saying POP3/SMTP server not recognized
Check your mail settings. Often an anti-virus program can change POP3 and SMTP server settings so ensure you are using pop3.nildram.co.uk and smtp.nildram.co.uk.
I'm receiving duplicate e-mails
Make sure you have not created the account twice in your e-mail client.
When trying to receive mail the server times out
Check your mailbox through the web mail system in Nildram's user area, you may have been sent a message that is too large to be downloaded. If this is the case, remove the message.
If this section doesn't meet your needs or you require further assistant then please contact support.