E-mail Scan
Getting Started
To log into the control panel, open up a web browser and visit http://emailscan.nildram.net/. Your login screen will appear. Enter the credentials exactly as shown on your account details page.
The initial screen will take a few moments to load while a number of diagnostic checks are performed on your account. This will ensure your filtering is running correctly and alert you immediately to any potential problems.
On the left of the screen are links to a number of services available to your account.
Account Summary
This shows the 'home page' and allows you to rerun the full set of diagnostic tests
Configuration
The configuration option takes you to pages controlling various settings for your account
Setup Information
Setup information is a useful reference for getting the service operational
Quarantined Mail
This shows any spam that has been .trapped. by our filters and allows you to delete or restore items
Diagnostics
This allows you to perform a number of tests to ensure your server is secured
Log Out
This is availiable in the control panel
To control your filters, click on .Configuration. and then .Configure Filters..
How Spam Is Handled
There is no hard or fast way to determine whether an e-mail is .spam. or not. Our filters perform hundreds of tests on each e-mail, analysing the route the e-mail has taken and its content. The result is a .score.. The higher the score, the more likely the e-mail is spam.
If the score passes a pre-determined threshold, the e-mail is deemed as spam. And put in your .spam. folder, which can be accessed using the Quarantined Mail section in your control panel. We recommend occasional viewing of this page to ensure that genuine e-mails have not been incorrectly detected (a .false positive.). This is rare, but should be the first thing you check if an expected e-mail does not arrive.
Alternatively, you can receive spam with an .extra header. (a message embedded in the e-mail) of .X-Spam: Yes.. This can be used to filter the spam on your server and place it in a folder. You can set this in the Configuration section.
The default threshold for spam scoring is .Extreme. which despite its name has a very low false positive rate. If you find this is capturing .real. e-mails, you can lower it in the Configuration section. Feel free to amend this setting until you find the correct balance.
Whitelists and Blacklists
To ensure certain e-mail addresses (or e-mail domains) are always or never delivered, add entries to your whitelist and blacklist, accessible from the configuration section. Entries on the whitelist are not scanned for spam content and so are always delivered, and blacklist entries are automatically deleted.
If this section doesn't meet your needs or you require further assistant then please contact support.