Sales Hotline
0845 026 0237

Customer Care
0871 230 9297

Standard Dial

Troubleshooting

My Connection keeps dropping

Check the phone line for any noise

Receiving error 651 (Modem has reported an error)

Solution . re-install the modem driver

Receiving error 691 (User name/ Password error)

Solution - check details

Receiving error 650 & 721 (Timeout error)

Solution - check dialup settings

Receiving error 680 (No dial tone)

Solution - check the cabling and phone line or make sure you have set the dialling rules to indicate if you are using a number to get an outside line e.g. "9"

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